Terms and Conditions

1. Introduction

Welcome to BEM Direct. These Terms and Conditions ("Terms") govern your use of our ecommerce platform and related services, including SMS notifications and customer support. By accessing or using our service, you agree to be bound by these Terms.

If you disagree with any part of these terms, then you may not access the service.

2. Acceptance of Terms

By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement.

3. Use of Services

Our platform provides ecommerce services and SMS communication for order updates and customer support. When you make a purchase or contact us, you may receive SMS notifications related to your transaction.

• You must provide accurate contact information for order processing and delivery
• SMS notifications are sent to keep you informed about your orders and inquiries
• You can opt-out of SMS communications at any time by replying "STOP"

4. SMS Communications & A2P 10DLC Compliance

BEM Direct utilizes SMS messaging services to communicate with customers regarding orders, deliveries, and customer support inquiries. Our SMS communications comply with A2P 10DLC (Application-to-Person 10 Digit Long Code) requirements.

5. Data Collection and Privacy

We collect personal information necessary for order processing, delivery, and customer support. This includes name, address, phone number, and email address during the checkout process.

• Personal information is collected only during checkout and contact form submissions
• Your information is protected with industry-standard security measures
• We retain your information only as long as necessary for order fulfillment and legal compliance

6. Prohibited Uses

You may not use our ecommerce platform for any unlawful purpose or to engage in fraudulent activities. You may not:

7. Order Processing and Fulfillment

When you place an order through our ecommerce platform, you will receive SMS notifications to keep you informed throughout the process.

• Order confirmation will be sent via SMS after payment processing
• Shipping updates will be provided as your order progresses
• Delivery notifications will alert you when your order arrives

8. Disclaimer

The information on this service is provided on an "as is" basis. To the fullest extent permitted by law, we exclude all representations, warranties, and conditions relating to our service.

9. Limitation of Liability

In no event shall our company, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages.

This includes without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.

10. Governing Law

These Terms shall be interpreted and governed by the laws of the jurisdiction in which our company is registered, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

11. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after any revisions become effective, you agree to be bound by the revised terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us: