BEM Direct Supply

Privacy Policy

Last updated: July 18, 2025

1. Introduction

At BEM Direct, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our ecommerce platform and SMS communication services.

Our Commitment: We do not sell, rent, or share your personal information with third parties for marketing purposes.

2. Information We Collect

We collect information that you provide to us when you make purchases or contact us through our platform. This information is necessary for order processing, delivery, and customer support.

Personal Information Collected During Checkout:

  • Full name and billing address
  • Shipping address and delivery instructions
  • Email address for order confirmations
  • Phone number for SMS notifications and delivery coordination
  • Payment information (processed securely through Stripe)

Information Collected Through Contact Forms:

  • Name and contact information
  • Phone number for SMS responses
  • Message content and inquiry details

3. SMS Communications and A2P 10DLC Compliance

BEM Direct uses SMS messaging to provide you with important updates about your orders and to respond to your customer service inquiries. Our SMS communications are fully compliant with A2P 10DLC (Application-to-Person 10 Digit Long Code) regulations.

SMS Consent and Your Rights

By providing your mobile phone number during checkout or when contacting us, you consent to receive SMS messages from BEM Direct. You have the right to opt-out at any time.

Types of SMS Messages:

  • Order confirmations and receipts
  • Shipping and tracking updates
  • Delivery notifications and alerts
  • Customer support responses

Your SMS Rights:

  • Reply "STOP" to opt-out anytime
  • Reply "HELP" for assistance
  • Message and data rates may apply
  • No marketing messages sent

4. How We Use Your Information

We use your personal information solely for the purposes of providing our ecommerce services and customer support. We do not use your information for marketing purposes or share it with third parties for their marketing use.

Order Processing and Fulfillment:

  • Processing and fulfilling your orders
  • Coordinating delivery and shipping
  • Sending order confirmations and updates via SMS
  • Processing payments and handling refunds

Customer Support and Communication:

  • Responding to customer inquiries via SMS
  • Providing technical support and assistance
  • Resolving order issues and complaints
  • Maintaining customer service records

5. Information Sharing and Third Parties

We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share your information with trusted service providers who help us deliver our services to you.

Limited Third-Party Sharing

We only share your information with service providers who are contractually obligated to protect your data and use it only for the specific services they provide to us.

Trusted Service Providers:

  • Payment processors for secure transactions
  • Shipping and logistics companies
  • SMS service providers for A2P messaging
  • Customer support platform providers

We Will Never:

  • Sell your personal information
  • Rent your contact information
  • Share your data for marketing purposes
  • Send unsolicited promotional messages

6. Data Security and Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures:

  • SSL encryption for all data transmission
  • Secure payment processing through certified providers
  • Regular security audits and updates
  • Restricted access to personal information

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

  • Order information is retained for accounting and legal compliance purposes
  • SMS communication records are kept for customer service quality assurance
  • Contact form submissions are retained for customer support purposes

8. Your Privacy Rights

You have certain rights regarding your personal information. We are committed to honoring these rights and providing you with control over your data.

Access and Control:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information

Communication Preferences:

  • Opt-out of SMS communications anytime
  • Update your contact preferences
  • Request information about data usage

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyze website performance. These technologies help us understand how you use our site.

  • Essential cookies for website functionality and security
  • Analytics cookies to understand site usage and improve performance
  • You can manage cookie preferences through your browser settings

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: sales@bemdirect.com

Phone: +1 (612) 489-9555

Address: Minnesota 55311, USA Suite 104, 16650 Bass Lake Road, Maple Grove

Privacy-related inquiries: Please include "Privacy Policy" in your subject line for faster response.

This privacy policy is effective as of the date last updated above and applies to all information collected by BEM Direct.